At Toytonix, we want you to be fully satisfied with your purchase. If you are not completely satisfied, we are here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return:
Before returning any item, customers must contact our support team to obtain return authorization and instructions.
You can contact us at:
Email: support@toytonix.com
Phone: +1 8172541421
Returns sent without prior approval may not be accepted.
Customers are responsible for all return shipping costs unless the item received is defective or incorrect.
A restocking fee of $2.99 may be applied to all approved returns to cover handling and processing costs.
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be processed within 5 business days to your original payment method.
In some cases, refunds may be processed based on mutual agreement with the customer.
Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons. These conditions will be clearly mentioned on the relevant product page where applicable.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue promptly at no additional cost.
If you have not received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us for further assistance.
For any return or refund-related questions, you can contact us:
