At Toytonix, we want you to be fully satisfied with your purchase. If you are not completely satisfied, we’re here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase is required
2. Return Process
Before returning any item, customers are required to contact our support team for return authorization and instructions.
You can contact us at:
Email: support@toytonix.com
Phone: +1 8172541421
Returns sent without prior approval may not be accepted.
3. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved, your refund will be initiated within 3 business days to your original method of payment.
In some cases, refunds may also be processed based on mutual agreement with the customer.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons. These conditions, if applicable, will be clearly mentioned on the product page.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue promptly at no additional cost.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us for assistance.
8. Contact Information
For any return or refund-related questions, please contact us:
Email: support@toytonix.com
Phone: +1 8172541421
Address: 5900 Balcones Drive # 29162, Austin, TX 78731, United States
